Nuestra Empresa

Our Company

As a leading provider of foreign currency and financial services around the world, ChangeGroup has been serving international travellers and business customers since 1992. Throughout its nearly three decades of service, ChangeGroup’s focus on currency exchange and payments services in more than 100 locations, in 37 cities across the world has driven its growth, with continued plans for expansion. Innovative and with a constant eye on the future, ChangeGroup has also developed state of the art ATM systems and payment technologies, deploying these platforms across Europe, USA and Australia. We are proud to employ over 80 nationalities and are committed to donate 3% of our annual profits to charity.

Our Group

Family-owned since its start and originally backed by private equity house 3i Plc, ChangeGroup takes pride in its passionate team of customer-focused professionals that provide a world-class, personal approach to over 5 million customers each year. We employ over 600 people, spanning 80 nationalities, who all make our company the strong, international and innovative business it is.

Our Services

Our full range of premium products and services have been uniquely developed with international travellers and business customers in mind. We know first-hand that our customers need a range of services to support their payment needs and that security, quality of service, value and convenience is a priority. We offer a range of online services, such as International Payments, Online Travel Money and Local Cash home delivery services. Our branches offer foreign currency exchange in over 90 currencies, instant Tax Free shopping refunds, the ability to send and receive money worldwide in an instant with Western Union and to make a wide range of bill payments and bank deposits.

Watch a video about ChangeGroup here

Corporate Social Responsibility

Corporate social responsibility is an integral part of our dynamic here at ChangeGroup. That is why we always play an active role in the communities we serve and donate 3% of ChangeGroup’s global profits to a range of charities. Our key CSR partners include the Tree Foundation, United World School and the Homeless Fund. We proudly support a range of fundraising activities by our fellow team members for a wide range of local charities. Beyond charitable support, we also lend our expertise and knowledge to provide leadership in key organisations to be a force for good, such as YPO, ATMIA and the travel and tourism retail sector.

Read more about our social impact here.

Our Awards

We are very proud that our efforts to provide exemplary services to customers and to our surrounding business community has been recognised by so many outstanding institutions. Most notably, ChangeGroup was awarded the prestigious Queens Award for Enterprise in 2006 by her Majesty, Queen Elizabeth II. ChangeGroup has also been selected by the EU as one of the top 500 job creating companies in the Union, as well as being placed on to the respected list of Sunday Times Top Track 250 companies, which records some of the biggest private mid-market growth companies in the UK.

Supporting Retailers Globally

ChangeGroup’s award-winning products and services play a key part in ensuring that retailers can attract and serve the highly important international shopper market. Our research has shown that of the millions of customers who exchange money with us every year, 80% of them spend most of it within 200 m of our branches. In doing so, we help to support retailers of all sizes to earn increased income each year with additional sales from global customers.

Moreover, our instant Tax Free shopping refund service ensures that tourists are able to receive significant financial incentives to shop nearby and to allow them to spend their Tax Free shopping savings at local retailer

Global Cash in Demand

While there is no denying that technology has been key in changing and evolving the ways in which businesses and consumers pay for goods and services, demand and use of cash remains at a high level internationally.

On a global scale, almost half of all consumer transactions are still made with cash and most central banks are providing their local economies with more physical cash than ever before. In Europe, the total value of euro banknotes in circulation has grown dramatically in recent years. According to the European Central Bank, the value of euro bank notes in circulation grew from €221 billion in 2002 to €1’314 billion in 2020 and its rise is expected to continue.

Watch our video on how cash is used by travellers here